FREQUENTLY ASKED QUESTIONS

Got a question or issue? Let’s see if we’ve already answered you question below.

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URPEC was first called “STP Learn” and after transferring over thousands of pages of content, some references to STP Learn still linger in the content. Sorry.

Not at the moment but please let us know if that is something that you’d like to do.

Yes. URPEC will send you a digital copy of your certification so you can share it online, attach it to your resume or print it to hang on your wall!

No – you don’t. You may exit the course and we will save your progress except if you’re in the middle of an exam. If you want to pick up where you left off, head to the My Account page. 

URPEC courses are entirely on-demand which means you can learn at your own pace. Once you have signed up, you have full access to that course. 

Yes! URPEC courses are available on all devices. If you’re having troubles, please let us know using the below form.

While URPEC is not an accredited institution (eg. an RTO), all of our courses have been written by reputable experts from each field. Every paid course features an URPEC certificate of completion for you to add to your LinkedIn profiles, resumes and to share with your network.

If you’ve lost your password and are unable to access your account, please contact us using the below Help form. Be sure to let us know the details of your account so we can reset your password for you!

If you’ve paid for a course but did not receive a receipt, please use the help form below and we can send you a copy. Please ensure to include all details of your purchase including your URPEC username/email, course name and date of purchase.

If you’re a business or an education provider and would like to purchase this course for your company, please get in touch with us using the below form. Be sure to include as many details of your enquiry as possible and your contact details so our Sales team can get in touch regarding a corporate discount.

Oops! This can happen sometimes. Occasionally, our emails may automatically go to a junk or spam folder. Please be sure to check your junk/spam inbox before contacting us.

To change your Avatar, we recommend going to https://en.gravatar.com/ and setting up your avatar image to link with your email address. It will then automatically pull your imagine into STP Learn.

URPEC is a business name of Steffan Pty Ltd ATF The AMS Trust. 

All invoices, order confirmations, and other correspondences will be directly to your nominated email address. If you haven’t received them, we would suggest looking in your Junk and Spam folders. 

Yes – we do. Please get in touch using the form below if your company would like to get involved.

If you have a different question, please let us know below